The goal of our Builder-Owned Mortgage Company Benchmark Study is to improve the efficiency and effectiveness of builder-owned mortgage companies.

The study provides participants with the following:

• The ability to measure and compare with the leading builder-owned mortgage companies.
• Compare and measure revenue and expense structures
• Compare numerous efficiency metrics such as cost per loan, income per loan, volume per type of FTE
• An eight year old database of key performance statistics.
• Annual round table discussions with the participants
• Data comparing builder-owned mortgage companies with bank-owned retail lenders
• Quarterly data on volume, income, expenses and revenue.
• A better understanding of peers’ publicly released financial data.

Table of Contents from our Most Recent Study

Discussion Topics from Our Last Meeting

How participants use it:

• To cut costs, increase revenues and improve capture.
• To fine tune budgeting, by gaining a better understand of the drivers that allow employees to carry more customers effectively.
• To help explain the mortgage business to the parent builder.
• To gain an appreciation of your firm’s strengths and weaknesses and understand the characteristics necessary to achieve industry-leader performance levels.
• To gain a better understanding of the pros and cons of centralized and decentralized business models.
• As a measurement tool to perform accurate operational audits.

Key Study Metrics

• Total FTE’s compared to customers and units
• Total compensation costs relative to total closings
• Sales compensation costs relative to fundings
• Average sales compensation expense
• Operational production measurements and targets
• Revenue, expense and profit in bps and $/customer
• Capture rates by peer

Past Benchmark Study Participants:
CTX Mortgage • DHI Mortgage • HomeAmerican Mortgage • K. Hovnanian Mortgage • Pulte Mortgage • Universal American Mortgage • Standard Pacific Mortgage • First Equity Mortgage • MHI Mortgage • MI Financial • Shea Mortgage • TBI Mortgage

For more information, please contact:
Christine Clifford: (240) 423-8390 • cclifford@accessmrc.com